1. Order Cancellation:

• Cancellations must be requested before shipment dispatch.
• Once a package has been shipped, cancellation is not permitted.

2. Refunds:

• If a shipment is cancelled before dispatch, a full refund will be processed within 7 business days and it will credited to the original payment method within 7 business days .
• No refunds are issued for delivered or in-transit shipments.

3. Damaged or Lost Shipments:

• Claims for lost or damaged shipments must be reported within 3 days of delivery or expected delivery.
• Refunds or compensation will be handled as per the carrier's liability policy.

 

Courier and Shipping Policy

Shipping Services:

• Shiprath provides domestic and international courier services. Shipping times vary based on destination and service type.

Shipping Charges:

• Rates are determined by weight, dimensions, and destination.
• Additional fees may apply for special handling or remote locations.

Processing Time:

• Orders are processed within 1-2 business days after receipt.
• A confirmation with tracking details is sent once the shipment is dispatched.

Delivery Time:

• Standard delivery is typically 3-7 business days, depending on the destination.
• Delays caused by weather, customs, or carrier issues are beyond Shiprath’s control.

Tracking:

• Customers will receive tracking numbers to monitor their shipment's status.

Liability for Delays or Loss:

• Shiprath is not liable for delays or losses caused by third-party carriers but will assist in resolving such issues.

Insurance:

• Insurance is available for shipments at an additional cost. Customers are encouraged to insure valuable items.